Return Policy | Classicroomart

1. Understanding Our Services

Classicroomart provides custom web development services tailored to each client's unique requirements. Unlike physical products, our services involve:

Consultation and planning based on your specific needs
Custom design and development work
Intellectual property creation unique to your project
Time-based professional services that cannot be "returned" in a traditional sense

Due to the bespoke nature of our work, our return policy differs from standard product returns. This policy outlines how we handle cancellations, refunds, and project modifications.

2. Deposit and Payment Structure

Initial Deposit

Most projects require an initial deposit before work commences. This deposit:

Secures your project slot in our development schedule
Covers initial consultation, planning, and design work
Is typically 30-50% of the total project cost
Is non-refundable once work begins

Progress Payments

Larger projects may include milestone-based payments. These payments are due upon completion of agreed project stages and become non-refundable once the corresponding work is delivered and approved.

3. Cancellation Policy

Client-Initiated Cancellation

If you need to cancel your project, the following terms apply:

Before Work Begins:

If you cancel before we start any work on your project, you will receive a full refund of your deposit minus a 10% administrative fee to cover consultation time and scheduling costs.

During Design Phase:

If you cancel during the design phase, you will be charged for all design work completed up to the cancellation point. Any remaining deposit will be refunded after deducting completed work costs.

During Development Phase:

If you cancel during active development, you will be charged for all work completed, including design, development, and project management hours. You will receive deliverables for all paid work upon final settlement.

Classicroomart-Initiated Cancellation

We reserve the right to cancel a project if:

Payment terms are not met according to the agreed schedule
Required materials or feedback are not provided within reasonable timeframes
The project scope changes significantly from the original agreement
Professional standards or ethical guidelines would be compromised

In such cases, you will receive completed work deliverables and a refund for any work not yet performed, minus amounts owed for completed work.

4. Refund Eligibility

Situations Eligible for Refund Consideration

Undelivered Services: If we fail to deliver agreed services within the specified timeline without valid reason
Technical Failures: If delivered work contains significant technical issues that cannot be resolved
Misrepresentation: If our services materially differ from what was agreed in the contract
Early Cancellation: As outlined in our cancellation policy above

Situations Not Eligible for Refunds

Change of mind after approving design concepts or development work
Delays caused by client failure to provide required materials or feedback
Subjective dissatisfaction with approved work that meets agreed specifications
Work completed according to agreed scope and specifications
Third-party costs (hosting, domains, licenses) already incurred

5. Revision and Modification Policy

We believe in getting your project right. Our standard packages include:

Design Phase: Up to 3 rounds of revisions on initial design concepts
Development Phase: Reasonable adjustments to implement approved designs
Post-Launch: Bug fixes and technical issues addressed within support period

Additional revisions beyond the included amount may incur additional fees based on our current hourly rates. Major scope changes require contract amendments and adjusted pricing.

6. Refund Request Process

To request a refund or cancellation:

Submit Written Request: Email us at info@classicroomart.world with your refund request, including project details and reason for cancellation
Review Period: We will review your request within 5 business days and respond with our decision
Settlement: If approved, we will calculate any amounts owed for completed work
Refund Processing: Approved refunds are processed within 10 business days to the original payment method
Work Transfer: You will receive all completed and paid-for work files upon final settlement

7. Dispute Resolution

We're committed to resolving any concerns amicably. If you're dissatisfied with any aspect of our service:

Step 1: Contact your project manager directly to discuss concerns
Step 2: If unresolved, escalate to senior management via email
Step 3: We'll schedule a meeting to understand issues and propose solutions
Step 4: If agreement cannot be reached, we'll explore mediation or other resolution methods

Most concerns are resolved through open communication before reaching formal dispute processes.

8. Post-Launch Support

All packages include a defined support period after launch:

Starter Package: 2 weeks of post-launch support
Professional Package: 4 weeks of post-launch support
Enterprise Package: 3 months of priority support

During this period, we address technical issues, bugs, and provide assistance at no additional charge. After the support period, ongoing maintenance is available through separate service agreements.

9. Third-Party Services and Costs

Some projects involve third-party services or purchases:

Domain name registrations
Web hosting services
Premium fonts or stock images
Software licenses or subscriptions

These costs are typically billed separately and are subject to the providers' own refund policies. We cannot refund third-party expenses once services are activated or purchases are made.

10. Our Satisfaction Commitment

While we cannot offer unconditional refunds due to the custom nature of our work, we guarantee:

Professional quality work meeting industry standards
Responsive communication throughout your project
Adherence to agreed timelines and specifications
Technical functionality as specified in project agreements
Fair resolution of any legitimate concerns

Your satisfaction is important to us, and we'll work diligently to ensure you're pleased with the final outcome.

11. Contact Information

For cancellations, refund requests, or questions about this policy:

Classicroomart
3028 Maple Ridge Road, Denver, CO 80203
Phone: +1 (303) 555-6792
Email: info@classicroomart.world

We respond to all inquiries within 1-2 business days.